01. Users interview : meet with the professionnals in pultrusion and know their real pain
Pultrusion is a highly technical process and not easy to comprehend for non-professionals. Therefore, the best way to gain a better understanding of this technical process is to engage with technical experts and learn about the pultrusion process and the data required throughout the entire process.
So, I spent an entire day observing the typical routine of the technicians and inquired about the challenges they face when recording data in Excel.
Their typical day involves various tasks related to setting up and maintaining the pultrusion machinery, monitoring the production process, and ensuring product quality. Here's a breakdown of a typical day for a pultrusion technician:

User journey of pultrusion technician